The Ritz-Carlton: A Culture Of Customer Service Excellence

The Ritz-Carlton has a motto: “We are Ladies and Gentlemen serving Ladies and Gentlemen.” When I refer back to this motto, and what it exemplifies, it all makes sense: true excellence comes from fully embodying the culture your clients seek and represent. I’ve been fortunate enough to experience The Ritz-Carlton “brand” on numerous occasions, most recently with my family at The Ritz-Carlton Residences in Vail, Colorado for Thanksgiving. Not only was I impressed by how the residences themselves are designed and decorated to the highest standard- absolutely impeccable and yet remarkably cozy at the same time- but I was also impressed by the customer service and ease of everything I experienced there. … Read more














