The Agency made a splash celebrating the launch of its first franchise office in Miami’s Bal Harbour neighborhood. The new locale is our 34th franchise among our growing network of over 50 offices in the U.S., Canada, Mexico, the Caribbean and Europe.


The private event was held on the sand at Joia Beach Miami on Biscayne Bay, and featured champagne, craft cocktails, light bites, music and dancing. Under swaying palm trees, guests sipped tropical drinks from The Agency-branded coconuts, relaxed on boho-chic lounges outfitted with The Agency throw pillows, took in performances by fire dancers and a few even boarded a yacht and set out for a tour of the harbor.


At the center of the celebrations were The Agency’s Principal Santiago Arana and CEO and Founder, Mauricio Umansky—who will lead the new Bal Harbour franchise.


Also in attendance were The Agency co-founders Billy Rose and Blair Chang as well as Bal Harbour Managing Partner, Howard Elfman and agents and managing partners from The Agency’s offices around the world, including Nurit Coombe from The Agency D.C. Metro; Peter and Paige Torkan from The Agency Toronto; Bernardo Mucino Koenig of The Agency Los Cabos; John Faratro of The Agency Montréal and his team of agents; Director of the Estates Division, Marco Rufo of The Agency Pacific Palisades; Managing Partners Shantel and Glenn Shimkus of The Agency Naples as well as Kara and Chris Resop of The Agency Naples; Steve Bailey of The Agency Waterloo Region, Brantford, Oakville and Muskoka; Kit Matkaluk of The Agency Vancouver; and The Agency Las Vegas’ Zar Zanganeh.

“I am so excited to launch The Agency’s first franchise in Miami in Bal Harbour and lead the brokerage’s South Florida expansion while collaborating with the area’s many talented brokers,” said Santiago. “No other brokerage offers the unmatched marketing power, tools, and technology that The Agency brings to the market. I look forward to forging new relationships and leveraging our global Rolodex as we continue to showcase the power of The Agency brand across one of the country’s most sought-after markets.”